The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Finna-arvio
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
Tallennettuna:
| Ulkoasu |
x, 210 sivua : kuvitettu ; 26 cm |
|---|---|
| Kieli |
englanti |
| Alkuteoksen kieli |
englanti |
| Julkaisija |
Jefferson, N.C. :
McFarland,
cop. 2008.
|
| Aiheet | |
| Lisätiedot | Despina Dapias Wilson, Theresa del Tufo and Anne E. C. Norman |
| ISBN |
9780786430369 paperback alkaline paper |
| Hae kokoteksti | |