Delivering satisfaction and service quality : a customer-based approach for libraries
Finna-arvio
Delivering satisfaction and service quality : a customer-based approach for libraries
Tallennettuna:
| Ulkoasu |
xiv, 181 pages : ill. ; 28 cm |
|---|---|
| Kieli |
englanti |
| Alkuteoksen kieli |
englanti |
| Julkaisija |
Chicago :
American Library Association,
2001.
|
| Aiheet | |
| Lisätiedot | Peter Hernon and John R. Whitman |
| Bibliografia |
Includes bibliographical references (p. 171-175) and index. |
| ISBN |
083890789X alkaline paper |
| Hae kokoteksti | |