Delivering satisfaction and service quality : a customer-based approach for libraries
Finna-arvio
Delivering satisfaction and service quality : a customer-based approach for libraries
Tallennettuna:
Ulkoasu |
xiv, 181 pages : ill. ; 28 cm |
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Kieli |
englanti |
Julkaisija |
Chicago :
American Library Association,
2001.
|
Aiheet | |
Lisätiedot | Peter Hernon and John R. Whitman |
Bibliografia |
Includes bibliographical references (p. 171-175) and index. |
ISBN |
083890789X alkaline paper |
Hae kokoteksti |