Assessing service quality : satisfying the expectations of library customers
Finna-recension
Assessing service quality : satisfying the expectations of library customers
Sparad:
Fysisk beskrivning |
xvii, 243 pages : ill. ; 28 cm |
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Språk |
engelska |
Förlag |
Chicago :
American Library Association,
1998.
|
Ämnen | |
Mer information | Peter Hernon and Ellen Altman |
Bibliografi |
Includes bibliographical references (p. 231-237) and index. |
ISBN |
0838934897 alkaline paper |
Hämta fulltext |