Assessing service quality : satisfying the expectations of library customers
Finna-arvio
Assessing service quality : satisfying the expectations of library customers
Tallennettuna:
Ulkoasu |
xvii, 243 pages : ill. ; 28 cm |
---|---|
Kieli |
englanti |
Alkuteoksen kieli |
englanti |
Julkaisija |
Chicago :
American Library Association,
1998.
|
Aiheet | |
Lisätiedot | Peter Hernon and Ellen Altman |
Bibliografia |
Includes bibliographical references (p. 231-237) and index. |
ISBN |
0838934897 alkaline paper |
Hae kokoteksti |