Assessing service quality : satisfying the expectations of library customers
Finna-recension
Assessing service quality : satisfying the expectations of library customers
Sparad:
| Fysisk beskrivning |
xi, 206 sivua : kuvitettu ; 28 cm |
|---|---|
| Språk |
engelska |
| Förlag |
Chicago :
American Library Association,
2010.
|
| Ämnen | |
| Mer information | Peter Hernon + Ellen Altman |
| Bibliografi |
Includes bibliographical references (p. 193-200) and index. |
| ISBN |
0838910211 9780838910214 |
| Hämta fulltext | |