TY  - GEN
TY  - GEN
T1  - Customer-perceived service quality and technology-based self-service
T2  - Lund studies in economics and management
A1  - Anselmsson, Johan
LA  - eng
PP  - Lund
PB  - Lund Business Press
YR  - 2001
UL  - https://kansalliskirjasto.finna.fi/Record/vaari.1644023
SN  - 91-974074-1-0
KW  - konsumenter : forskning
KW  - kvalitet : service
KW  - kuluttajat : tutkimus
KW  - laatu : palvelut
KW  - kunder : kvalitetsuppfattning
KW  - service quality
KW  - technology-based self-service
KW  - service technology
KW  - service marketing
KW  - customer characteristics
ER  -