TY  - GEN
TY  - GEN
T1  - Good services : how to design services that work
A1  - Downe, Lou, kirjoittaja
LA  - eng
PP  - Amsterdam
PB  - BIS Publishers
YR  - 2020
UL  - https://kansalliskirjasto.finna.fi/Record/helka.9933739130606253
AB  - A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
SN  - 978-90-6369-543-9 pehmeäkantinen
KW  - Service industries : Management.
KW  - Design services.
KW  - palvelumuotoilu.
KW  - käyttäjäkokemus.
KW  - asiakaspalvelu.
KW  - palvelut.
ER  -