TY  - GEN
TY  - GEN
T1  - Customer needing : conceptualising industrial service from a customer perspective
T2  - Meddelanden från Svenska handelshögskolan
A1  - Strandvik, Tore, 1950-
A2  - Holmlund, Maria, 1966-
A2  - Edvardsson, Bo
LA  - eng
PP  - Helsinki
PB  - Swedish School of Economics and Business Administration
YR  - 2008
UL  - https://kansalliskirjasto.finna.fi/Record/fikka.4085301
SN  - 978-951-555-989-0 nidottu
KW  - palvelut
KW  - asiakkaat
KW  - asiakaslähtöisyys
ER  -